Privacy Policy

Last updated: June 13, 2026

This Privacy Policy describes how NEIOX Eco Cycle Private Limited ("NEIOX," "the Company," "we," "us," or "our") collects, uses, and discloses information when you use our website and services at neiox.com (the "Service"), and explains your privacy rights and how the law protects you.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Definitions

• Account — a unique account created for you to access part or all of the Service.
• Affiliate — an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the voting shares, equity interest, or other securities.
• Company ("we," "us," "our") — NEIOX Eco Cycle Private Limited, based in Kerala, India.
• Cookies — small files placed on your device by a website to store information about your browsing activity (see Section 4, Cookies & Tracking Technologies, below).
• Country — Kerala, India.
• Device — any device used to access the Service (computer, phone, tablet, etc.).
• Personal Data — any information relating to an identified or identifiable individual.
• Service — the neiox.com website and any associated authenticated dashboards.
• Service Provider — any third party that processes data on the Company's behalf (e.g., hosting, analytics, email delivery).
• Usage Data — data collected automatically, such as IP address, browser type, pages visited, and time spent on the Service.
• You — the individual or entity using the Service.

2. Information We Collect

2.1 Personal Data

While using the Service, we may ask you to provide certain personally identifiable information, including:

• Email address
• First and last name
• Address, state/province, ZIP/postal code, city

2.2 Usage Data

Usage Data is collected automatically and may include your IP address, browser type and version, the pages of the Service you visit, the time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data. If you access the Service from a mobile device, we may also collect your device type, unique device ID, mobile operating system, and mobile browser type.

3. Communications & Emails

We may send you the following types of emails:

• Transactional & System Emails — account verification, password resets, security alerts, report/upload status updates, and other messages required to operate your account and the Service. These are essential, and you cannot opt out of them while you hold an account with us.
• Marketing Emails — occasional updates about NEIOX news, sustainability insights, new features, or events. We send these only with your consent where required by law, and you can opt out at any time by clicking "unsubscribe" in any marketing email, or by emailing us at neioxecocycle@gmail.com.

Opting out of marketing emails does not affect your receipt of transactional or system emails related to your account.

4. Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files that a website stores on your computer, phone, or tablet when you visit it. They help the site run properly, remember your preferences, and let us understand how the site is being used. Cookies may be:

• Session cookies — temporary, and deleted automatically when you close your browser.
• Persistent cookies — remain on your device for a set period, or until you delete them.

We may also use similar technologies, such as web beacons (small graphic files that help us understand page views or email opens).

4.2 Essential Cookies

These cookies are necessary for the Service to function and cannot be switched off in our systems.

• Hosting & security cookies (Vercel) — Our Service is hosted on Vercel, which automatically sets certain cookies to maintain security (e.g., bot and abuse protection), manage routing and load balancing, and support core site performance. These cookies do not identify you personally and are not used for advertising.
• Authentication & session cookies — If you have a NEIOX account and sign in to the dashboard, we use secure, encrypted session cookies to keep you signed in, verify your identity, and protect your account from unauthorized access.

Because these cookies are strictly necessary, they are set automatically without requiring separate consent. Blocking them will likely prevent login and other core features from working.

4.3 Analytics Cookies

We may use analytics tools to understand how visitors use the Service: for example, which pages are viewed, how long visitors stay, and overall traffic and performance trends. This data helps us improve the Service and is generally collected in an aggregated, non-identifying form.

Where any analytics or performance-monitoring tool relies on cookies or similar identifiers, and where required by applicable law, we will only enable them with your consent (e.g., via a cookie banner), and you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before withdrawal.

4.4 Managing or Disabling Cookies

Most browsers let you control cookies through their settings. You can typically:

• View and delete stored cookies individually.
• Block cookies from specific sites or all sites.
• Block third-party cookies.
• Clear all cookies automatically when you close your browser.

Cookie settings vary by browser — check your browser's "Help" or "Settings" menu for instructions (commonly available for Chrome, Firefox, Safari, and Edge).

Please note that blocking or deleting essential cookies may prevent parts of the Service — including signing in to your dashboard — from working correctly.

5. How We Use Your Personal Data

We may use Personal Data to:

• Provide and maintain the Service, including monitoring its usage.
• Manage your Account and the features available to you as a registered user.
• Perform a contract — develop, comply with, and carry out any purchase or service agreement with you.
• Contact you by email, phone, SMS, or other electronic means about updates, security notices, or service-related matters (see Section 3, Communications & Emails, above).
• Send you, with your consent, news, offers, or information about services similar to those you've used or inquired about.
• Manage and respond to your requests.
• Support a business transfer, such as a merger, acquisition, or asset sale.
• Analyze data, identify usage trends, evaluate promotional campaigns, and improve the Service.

Sharing Your Personal Data

We may share your Personal Data:

• With Service Providers — to monitor and analyze use of the Service and to contact you (e.g., hosting, analytics, or email-delivery providers).
• For business transfers — in connection with a merger, asset sale, financing, or acquisition.
• With Affiliates — who will be required to honor this Privacy Policy.
• With business partners — to offer you certain products, services, or promotions.
• With other users — if you interact with public areas of the Service, that information may be visible to others.
• With your consent — for any other purpose, with your permission.

6. Retention of Your Personal Data

We retain Personal Data only as long as necessary for the purposes in this Privacy Policy, including to meet legal obligations, resolve disputes, and enforce agreements. Where possible, we shorten retention periods and reduce identifiability through deletion, aggregation, or anonymization. Unless stated otherwise, the periods below are maximums ("up to"), and data may be deleted sooner once no longer needed.

We may retain data longer where required by law, to establish or defend legal claims, at your explicit request, or due to backup-system limitations. You may contact us to ask how long we retain specific data.

When retention periods expire, we delete or anonymize Personal Data:

• Deletion — data is removed from active systems.
• Backup retention — residual copies may remain in encrypted backups for a limited time and are restored only for security, disaster recovery, or legal compliance.
• Anonymization — data may be converted into anonymous statistics, which may be retained indefinitely for research and analytics.

7. Transfer of Your Personal Data

Your information may be processed at our operating locations and any other places where parties involved in processing are based, which may be outside your state, province, country, or jurisdiction, where data protection laws may differ from your own.

Where required by law, we ensure appropriate safeguards are in place for international transfers, and we take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

8. Accessing, Updating & Deleting Your Data

You have the right to access, update, or request deletion of the Personal Data we hold about you. You can:

• Update certain information directly through your account settings (if you have an account).
• Contact us to request access to, correction of, or deletion of your Personal Data.

We may need to retain certain information where we have a legal obligation or lawful basis to do so.

9. Disclosure of Your Personal Data

Business Transactions — If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

Law Enforcement — We may disclose your Personal Data if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

Other Legal Requirements — We may disclose Personal Data where we believe in good faith it is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing related to the Service
• Protect the personal safety of users or the public
• Protect against legal liability

10. Security of Your Personal Data

The security of your Personal Data is important to us, but no method of transmission over the internet or electronic storage is 100% secure. While we use commercially reasonable measures to protect your Personal Data, we cannot guarantee its absolute security.

11. Children's Privacy

The Service is not directed to anyone under the age of 16, and we do not knowingly collect Personal Data from children under 16. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us so we can take appropriate steps, including removing that information from our servers.

12. Links to Other Websites

The Service may contain links to third-party websites not operated by us. We strongly encourage you to review the privacy policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you by posting the updated policy on this page and revising the "Last updated" date above, and — where appropriate — via email or a prominent notice on the Service before the change takes effect. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: neioxecocycle@gmail.com